Team leader - p.time

Québec

Reporting to the Manager, the Team Leader is responsible for providing leadership to employees to ensure a magical customer experience is delivered at all times.

The Team Leader directs operational communications and monitors performance throughout his or her shift. He/she takes the necessary actions to deliver magical experiences while ensuring that the team meets standards. The part-time team leader must be available from 12 to 25 hours per week.

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The elite mission

If you accept it

Directs operational communications and monitors performance throughout the shift
Inspire a team culture that will deliver the best magical customer experience in the world!
Coach and encourage the work of employees according to company standards
Communicate shift objectives and all important information to employees
Leave and participate in daily tasks in order to offer an efficient service
Participate in the monetary management of the chocolate factory
Supervise the use of the equipment and know how it works
Ensure the quality of customer service in accordance with established standards and manage complaints as required
Assist in training and marketing development for menu and new product launches
Ensure that the company's quality, hygiene, maintenance and health and safety standards are understood and respected
Ensure the cleanliness of the premises at all times

The Superpowers we are looking For

Leadership, initiative and creativity
Sens of responsibility
Customer service passionate
Result oriented
Getting along well with colleagues and superiors
Communicate easily

That's it, I apply!

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